Our turn around is 7-21 days from payment of deposit. This allows time for shipping from the warehouse, logo digitising art work approval and stitch outs.
Art work will be sent to the client for approval prior to commencement of work.
*During peek periods this time may be extended, however this will be communicated to you prior to commencement.
No! We do not have a minimum order. We love to accommodate everyone!
When ordering smaller batches of 5 or less a supplier shipping fee may be added.
Absolutely! Check out our extensive range of well known catalogs on "Our Suppliers" page from the home screen.
Yes absolutely! We love to meet our locals. We can embroider, vinyl or digital print your own supplied apparel, towels, bags ect.
Yes! We use AusPost for all our postage needs.
Once a parcel has been posted and tracking number provided Zolo's Applique is no longer accountable for and lost, stolen or damaged items.
These matters need to be rectified with AusPost directly.
Prior to commencement of work we require a non-refundable deposit of 50%.
Should you have a change of mind prior to decoration we will endeavor to ensure a suitable solution is reached. We aim to keep our clients happy throughout the entire process.
Some of our suppliers will charge return postage and restocking fee. Should this be the case, the incurred cost will be passed onto the client, in the form of the 50% non refundable deposit as stated above.
Should you have a change of mind post decoration we cannot provide a refund as the apparel will be rendered non-resale.
If the item is deemed faulty we will provide a replacement at no cost to the client.
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